How Ericsson Made Compliance Training Must-See TV

Most compliance training is thought of as dry and boring, but if packaged as a dramatic TV show, it can excite and engage employees, according to compliance experts at a company that has seen and reformed its fair share of compliance issues. During the 2024 Compliance & Ethics Institute hosted by the Society of Corporate Compliance and Ethics, Kelly Sargeant, Ericcson’s global head of compliance training and communications, and Vidya Krishnan, its global chief learning officer, explained how their narrative approach to training combines multiple training subject areas into a single package without a prohibitive price tag. They also explained how, once a program is up and running, a combination of artificial intelligence and staff contributions can make it ever more efficient. See “Rethinking Click-Through Training: The Pluses and Minuses” (Feb. 26, 2025).

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